Return and Refund Policy - Maison d'Herbes

Strategic Advantage

Products sold on Maison d'Herbes' online store are shipped from our headquarters in Centre-du-Québec. This strategic choice allows us to consistently control the quality of the products we offer.

Fast Delivery

Thanks to our central location, we can generally deliver your orders quickly across the province. However, please note that shipping and carriers may cause additional delays during the holiday season or high-demand periods.

• If your order does not reach the minimum threshold for free shipping, you will be required to pay the additional shipping charges on top of the base delivery fee of $11.99.
  
  
• If your order exceeds the minimum threshold to normally qualify for free shipping, only the shipping charges exceeding the base rate of $11.99 will be billed to you.

Once your package is handled by Canada Post, you will receive a tracking number via email. This allows you to track your order in real time and receive your quality products as quickly as possible.

We are committed to offering high-quality products to our customers. However, if for any reason one of your purchases does not meet your expectations, here are our return and refund conditions:

• General Conditions: If you are not satisfied with your purchase, you can return it to us by mail at your expense after obtaining confirmation from our customer service.
• Specific Conditions:
  • Returned products must be sealed, unopened, undamaged, and in their original packaging.
  • In the event of a defect, we allow returns even if the product is open, provided this has been confirmed in advance by customer service.
  • Products will be inspected before issuing a credit or exchange.
  • Discontinued products cannot be returned.
  • No return requests will be accepted if the claim exceeds 14 days from the delivery confirmation date.

This procedure applies in the case of a package received in error addressed to another recipient, non-compliant order contents, or damaged products due to transport.

1. Contact our customer service at [email protected] to obtain a return authorization.
2. Carefully pack the item, keeping it in its original packaging.
3. Include the proof of purchase and the order number to facilitate the process.
4. Send the package to the following address:
   
   Groupe La Feuille Verte
   455, 4e Rang de Simpson,
   Saint-Cyrille-de-Wendover,
   QC J1Z 1T8, Canada.

• Final Sales: Items on sale or at a reduced price (including gift cards) are final sales and cannot be returned, exchanged, or refunded.
• Exceptions:
  • Incorrect Clothing Size: For size-related return requests, you can request a return label from customer service. A fee of $11.99 applies.
  • We reserve the right to charge additional fees for return requests from remote areas.
  • Manufacturing Defects: If a garment has a manufacturing defect, please contact customer service with visual proof of the defect. Upon approval, we will provide a return label for the defective item at no cost.

Items will be inspected by quality control before an exchange is confirmed. We reserve the right to refuse any exchange if items do not meet the product return criteria.

• Defective Products: If a product is defective, please inform customer service via email at [email protected] within 14 days of receiving your order to receive a replacement product.
• Missing Product(s): If a product is missing from your order, notify us within 14 days of receipt with visual proof to receive a replacement.

• Used or Opened Products: We do not accept returns or offer refunds for used or opened products, except in cases of manufacturing defects.
• Price Changes, Discounts, and Promotions: We do not offer refunds or order adjustments for price changes after transaction confirmation due to the cyclical nature of discounts on our site maisondherbes.com.

  Promotions are temporary and rotational, and prices may vary with current offers. We encourage you to use available discounts at the time of your purchase, as they cannot be applied retroactively.

• Unapplied Promo Code: We do not issue refunds or price adjustments for missed promo codes after transaction confirmation. Please verify your cart and promo code compliance before completing payment.

In case of uncertainty or for assistance, we recommend contacting customer service at [email protected] before finalizing your order.

• Shipping Delays: We do not offer refunds for shipping delays.
• Incorrect Addresses and Lost Packages: We do not refund or replace packages sent to incorrect addresses provided by the customer.
• Returned Package Due to Incorrect Address: If an incorrect shipping address was provided and the package is returned, a re-shipping fee of $11.99 applies (additional fees may apply in remote areas).
• Marked Delivered but Not Received: We do not offer refunds for packages marked as delivered but not received.
• Lost or Damaged Packages: We resend officially lost or damaged orders within 14 days of delivery confirmation. No refunds will be issued in such cases; only partial or complete order replacements will be offered depending on the claim context.

Whether it is to answer your questions or to provide you with information, we are very pleased to serve you.