SHIPPING AND RETURN POLICY
SATISFACTION GARANTIE À 100%
If for any reason the product you purchased is not up to your expectations, you can return it to us by mail. It will be our pleasure to reimburse you as soon as possible. This applies to all products offered on our website.
Our team at the Maison d’Herbes makes it a point of honour to offer you the best hemp products available. To help us remedy the situation, please include in your returned package a note explaining the problem encountered. We will then be able to inform the producer so that he can improve the quality of his product.
Please make sure that the item is returned to us at the following mailing address in its original packaging with all associated accessories within 30 days of the date of your purchase. Shipping and handling charges are non-refundable.
455 Rang 4 de Simpson,
Please also include the original proof of purchase or a copy thereof in the package.
Don’t forget to include your order number; this will allow us to speed up the processing of your file.
Please note that this return policy applies only to purchases made on our website maisondherbes.com. If your purchase was made at one of our points of sale or in one of our dealerships, please refer to the exchange and refund policies of that specific business.
If you have any questions related to the return procedure, you can contact us here or via the “chat” function on our website. A sales consultant will be pleased to answer during our business hours.
AN ADVANTAGEOUS GEOGRAPHICAL LOCATION
The products sold on the Maison d’Herbes online store are stored directly at our head office in Saint-Cyrille-De-Wendover. This strategic choice allows us to control at all times the quality of the products we offer you.
Since we are located directly in the Centre-du-Québec area, we can ship your orders faster to all four corners of the province. Due to the current situation, shipping delays may occur.
YOUR ORDER IS IN GOOD HANDS
Once the package is picked up by Canada Post, we will send you the tracking number by email.
Ordering products directly from our shop not only assures you get locally-made quality products, but also that you will receive them quickly.